Working for an Independent Agent means we have the ability to represent many different insurance companies, not just one. This is great for our clients because it gives them options and it allows us to find the best possible coverage for them. When new potential clients come into our office in small town Claremore, Oklahoma, we get asked the same questions over and over. One of those questions is about claims. How does this company handle their claims? This is a very valid question and one that should concern every Oklahoma Insurance policy holder. If the company has a cheap premium but handles your claim poorly, is the cheap premium worth it? The old saying, “You pay for what you get” is true in insurance as well.
With Storm Sandy, I’m sure there are people that are realizing that their insurance is not covering what they thought it would cover or that their insurance company is not handling their claim with the promptness they need and deserve. But, there is a company that is going above and beyond to help their clients, Safeco Insurance. Claim personnel that would normally handle a claim over the phone are traveling to the East Coast to help their agents and clients. They’ve added additional supplementing staff, such as SERVPRO, Innovation Property, and other local restoration companies to help with the vast amount of claims. Also, due to the shortage of gas or at least access to gasoline, Safeco’s parent company, Liberty Mutual, has provided a gasoline tanker so the claim adjustors can stay on the road and out in the field helping their clients. I don’t know about you, but that is exceptional claim service. That would be something I would want from my insurance company. A good company can be considered great if they take care of their clients in time of crisis and need. Safeco Insurance and Liberty Mutual have done just that for their clients dealing with Storm Sandy.
As I mentioned before, RCI Insurance Group is an independent agent. We offer Safeco Insurance for our Oklahoma clients. Isn’t it a relief to know that there are insurance companies out there that can handle a claim crisis with that kind of response? Wouldn’t you want that kind of an insurance company for all your insurance needs? I know I would!
If you’d like to read more about how Safeco Insurance and Liberty Mutual took care of their agents and clients on the East Coast, click here.