As you are aware, the marketplace website designed to enroll consumers in “affordable health care” has not been functioning properly – if at all. The Washington Post reports that the testing of the website that should have been carried out months prior to the rollout was started only two weeks prior to the rollout.
Although we have heard many rumors, the latest update we were given says the website is expected to be up and running by the end of November. The deadline for enrolling without a penalty has been extended to March 31, 2014. For more details, visit http://www.washingtonpost.com/blogs/wonkblog/wp/2013/10/23/heres-how-the-white-house-just-tweaked-obamacare/
Many clients have also asked about submitting a paper application or applying by phone. This is an option that is supposed to be available to consumers. However, if you choose to submit a paper or telephone application, you will not have the option to choose an agent. This means that we would be unable to assist you now or in the future if you have any questions, concerns, or issues.
Please know that we are doing everything we can to keep you informed of the situation and we are experiencing the same frustrations that you are.
If you have talked to us and are on our waiting list, an agent will be in touch with you to schedule an appointment when the website is back up. If you would like to be put on our waiting list, just give the office a call or send an email to firstname.lastname@example.org.